We stand behind the quality of our products. Did you buy an item directly from jollein.com and is something wrong with it, such as a manufacturing fault? Then our customer service team will handle your complaint. See 'My product is broken or doesn't work properly' for how to report it.

Good to know: damage caused by normal use or wear and tear isn't covered by the warranty. Not sure whether your situation is covered? Report it anyway and we'll take a look for you.