We're sorry your product isn't right. We're happy to help you find a solution. Our customer service team handles complaints and faults for items bought directly from our webshop at jollein.com. Here's how to report your complaint:

1. Open our contact form and choose the subject that matches your complaint.
2. Enter your order number. You'll find it in the order confirmation we emailed you.
3. Enter the article number of the item in question. You'll find this in your order confirmation too.
4. Enter the batch number. It's on the last washing label, below the address, and often starts with PO or 54.
5. Describe as clearly as you can what's wrong.
6. Add one or more clear photos of the fault and submit the form.

We aim to reply within 5 working days.

Did you buy the product somewhere other than jollein.com, such as in a shop or on another platform? Contact the shop or platform where you bought it, and they'll help you with your complaint.

Bought it on Amazon? We handle those complaints ourselves. Report your complaint via our contact form and attach proof of purchase, such as the invoice or packing slip. Also let us know the address where we can send any replacement.