We know you can't wait for your order to arrive. It usually turns up within 1 to 3 working days. If it still hasn't arrived after that, check these things first:

• Check the Track & Trace in your shipping confirmation for the latest status of your parcel.
• Bear in mind that during busy periods a parcel is sometimes delivered a day later than expected.

Has it been more than 5 working days, or has your parcel not moved for over 2 working days? Get in touch with our customer service team and we'll look into it for you.

Can't find what you're looking for? Our customer service team is happy to help, just get in touch through our contact form. Prefer to call? You'll find the phone number for your country on our contact page.